FAQs

FREQUENTLY ASKED QUESTIONS

Everything you need to know about hosting a Virtual Screening, streaming and using FanForce TV.


General Questions

What is FanForce TV?

FanForce TV is a Video-On-Demand platform where you can stream films and documentaries from the convenience of your home, school or office with the added bonus of Q&A's, Virtual Screenings and additional content.

How do I sign up?

You can create a FanForce TV account at checkout for any film rental or Virtual Screening ticket purchase.

How do I update my account details?

Simply login to your FanForce TV account and click 'My Account' to change your password, user name and billing details.

I forgot my password. How do I reset it?

You can reset your password via the Login page. Click 'Forgot Password', enter the associated email and you will receive an email to reset your password.

How much does it cost to rent films and Q&As?

Prices vary between the films, but sit between $3.99-7.99USD.


Q&As are available for some titles and can be rented as a bundle with the film.

What currency is used on FanForce TV?

All prices are listed in United States Dollars. If you are located outside of the US, please keep potential currency conversions in mind when making purchases on FanForce TV.

Can I Gift a film to someone?

You sure can! Simply click 'Gift Cards' from the top menu and follow the prompts to send a FanForce TV gift card to the lucky recipient.

How do I redeem a Gift Card?

Follow the instructions you received in your Gift Card confirmation email. Alternatively, you can redeem your Gift Card here.

Where do I use my discount/access code?

If you have a discount or access code, you can enter it at the final stage of checkout to redeem your discount.

Virtual Screenings

What is a Virtual Screening?

Virtual Screening are online, livestreamed events that allow you to screen a film from our diverse library and host an interactive discussion for your community. They're a great tool for you to support causes you believe in and start meaningful conversations with your audience.


Simply request a screening of your chosen date and time, and we'll set you up with your very own Virtual Screening page.

How much does it cost?

We have 3 Virtual Screening packages to choose from based on your event needs. Prices start from $150USD for hosting a Virtual Screening Event.

Tickets are priced at $5USD each and can pre-purchased on behalf of your audience if you would like to make your screening free to attend.

How do I speak with my audience during the screening?

Every Virtual Screening will have an interactive Live Chat feature that runs throughout the event. Your audience simply need to register to the Virtual Screening to gain access to the event and Live Chat.

How does the Q&A work?

Live Q&As are hosted as a video call between your panel speakers which is Livestreamed to FanForce TV after the film ends. Viewers simply need to stay tuned after the credits to watch the Q&A and use the Live Chat feature to ask your panel their burning questions.

Playback

Are subtitles available?

Subtitles are available for select films. Simply click on the cog icon in the video window, then 'Captions' to select your subtitles.


Films that are screened via Virtual Screenings will not have closed captions available but can have subtitles burned in.

Can I use Chromecast or AirPlay?

Yes! Both Chromecast and Airplay are supported.

To use Chromecast, locate the Chromecast icon at the bottom right of the video window. Click the icon and select the correct device to cast to.

To use AirPlay, open the video on your Apple device and click the AirPlay icon at the bottom left corner.

My video isn't playing smoothly. What can I do?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues when using an out of date browser or any version of Internet Explorer.


You are also able to adjust the quality of the video by changing the resolution.


If you are using a VPN, this may block the stream for Virtual Screenings. Try disabling your VPN and refreshing the page.

Can I watch content on my phone or tablet?

Yes, our website is adaptable to phone and tablet browsers so you can watch our content anywhere you go.